Coupa Supplier Support

Dream offers our vendors three potential electronic formats to interact with Coupa. Any of the automated solutions are a “win-win” for both organizations, so we encourage you to select the method which makes the most sense for your organization. The following options are available: 

1. CSP – Coupa Supplier Portal – A free, secure and easy to use portal giving vendors 24/7 access to their account information. You’ll be able to receive purchase orders, add invoices, check the status of transactions, choose flexible options for receiving payments and access handy tools to connect with us.
2. SAN – Supplier Actionable Notifications – Notifies vendors via email of purchase order details and allows vendors to invoice directly from emailed purchase orders.
3. cXML – A direct digital data transmission between Coupa and your system for PO and invoices.

1. View the vendor training resources prior to completing the CSP invitation forms.
2. Have your current contact and banking information ready.
3. If you are a vendor that services more than one of our Dream companies, you will be required to complete multiple enrolment forms.
4. In the email, you will get the option to “Respond & Join” or “Respond Without Joining”. We encourage joining the CSP for online maintenance of your information and simple transmission of PO’s and invoices.
5. The CSP is free, so when Coupa refers to a payment, it is for additional services and is optional. No payment is required to join the CSP!

If you select “Respond and Join”, the following actions are required:

If you select “Respond Without Joining”, the following actions are required:

• If any updates are required to vendor information such as address or banking changes, you will have to request a new form by emailing [email protected] and complete the form in full vs making updates directly on the CSP.

As part of Dream’s Social Procurement initiative, the onboarding form contains questions regarding the equity-seeking composition of the vendor’s company. These are required questions and we request you answer them as accurately as possible.

In order to avoid delays in processing invoices or payments, please complete the questionnaires within a timely manner. We understand this can be a tedious and repetitive process and we appreciate your patience during the enrolment process.

The following training material is to assist you in completing your profile and how to use the CSP.

For all vendor inquiries on the Coupa Supplier Portal or Coupa in general, please send an email to [email protected]. We recommend adding the contact to your “safe” emails.

Please note: this email is not used for invoicing queries. Please reach out to your local Dream contact for assistance with daily AP activities. 

Thank you to everyone who participates in this Dream initiative.